By Art Sobczak on Dec 8, 2008 in Questioning, Sales Vocabulary, Telephone Voice | 3 Comments
On the phone, what might seem like tiny nuances in speech can be major hindrances. Think about it, because of the absence of visual communication, the listeners complete perception of you is based on the words you use, and the way you deliver them.
A habit that some people have is prefacing their questions with “May [...]
By Art Sobczak on Sep 21, 2008 in Telephone Voice | 0 Comments
Interesting tidbit sent to me by reader and past training client JB Smith, National Director of Sales with Best Practices, LLC. While web surfing he came across a political commentary blog discussing some poll results. The value for us as salespeople came with this comment about being called to participate in polls:
“By the way, do [...]
By Art Sobczak on Jul 13, 2008 in Telephone Voice | 0 Comments
At the grocery deli counter, the guy greeted me with, “What can I help you with pal?”
After pointing out the cheese I wanted: “This one bud?”
He showed me a sample: “OK, chief?”
Then, “What else boss?”
He handed it to me: “There you go my friend.”
As I left: “Take it easy dude.”
Need I even comment on this [...]