Yesterday I was in Toronto delivering a Smart Calling workshop at the Sales Managers Meeting 2010 for Basics, an office supply, equipment and furniture buying group, whose members are independent dealers all across Canada. I always enjoy the people in Canada, and we had a great group.

Here are the Account Executives at LexisNexis Matthew Bender I presented a workshop to on Thursday in Albany. These AE’s are more responsible for retaining and growing existing accounts, selling printed legal resource guides to law firms, corporations, and the government. Great to see so many familiar faces!

Here is the group of sales pros from LexisNexis-Matthew Bender I had the opportunity to present a Smart Calling workshop for today. These reps are primarily calling for new business, selling the printed legal resources for LexisNexis.

Yesterday and today I’m working with a great group of reps at Thomson Reuters Tax and Accounting Creative Solutions. I’ve been coming here to Ann Arbor, MI, for over 10 years now to deliver training, and this company, like LexisNexis below, is a sales organization that really "gets it" regarding telesales. We have mostly newer [...]

I always laugh at someone’s comment when I hear them say, "You can’t sell that by phone." It’s ignorant.
Here’s yet another example of someone doing what others have said can’t be done: selling homes and barns by phone. Sand Creek Post and Beam last year made INC Magazines’s 2009 Top 500 List of fastest growing [...]

Last Saturday I had the great opportunity to present my Smart Calling workshop to the student, faculty, and partners of Ohio University’s Sales Centre. The Sales Centre is a certificate program at the University that trains and prepares its students to hit the ground running after graduation, with sales as their chosen field.
I was thoroughly [...]

During the past 27+ years I’ve worked with companies selling lots of products and services, some very conventional such as software, office supplies, subscriptions of all types, and more. And then there are those products and services that you might not typically think about as being your typical sold-by-phone items: breast pumps, catheters, condoms, adult [...]

Last week I had the opportunity to present four days of training to the sales pros at Global Knowledge in Raleigh, NC. These reps, whose title is Training Advisor, sell technical IT training. During the four days I presented to each of the three groups for just over two hours each day, a great method [...]

About a year ago I blogged about my experience with Maui Jim sunglasses and how I was now a customer for life because of my great service experience with them. Well, now they are a customer of mine as well.
Yesterday I worked with their Corporate Gifts sales team at their national sales meeting in Scottsdale. [...]

A few weeks ago I auctioned off a one-day Smart Calling™ training workshop. For this program, I donated my time and expenses, and the winning company’s check went to benefit the Miracle League of Arizona which is building a baseball field in Scottsdale for special needs kids.   
I did the seminar this week, and here [...]