Last month I shared a post, Little Things Mean Everything, where I shared the story of my paper carrier and the personal notes she left me that made a huge impact.
I always have advocated the use of cards and handwritten notes to stay in contact with, and thank your customers and prospects. Most people [...]

In this ever-increasingly high tech environment, with emails, texts, instant-messages, Twitters (still not sure exactly what that is) and people punching on and gazing at their cell phones every five minutes, I suggest that the higher TOUCH approach will have even greater impact.
I’m talking about the little things.
Like personal, handwritten notes.
A phone call to [...]

I am fed up with, and still amazed by how the mainstream media thrives on presenting news through negative filters.
Yesterday, when the Dow had its second biggest day in HISTORY, an online summary at MSN.com said something to the effect of , "Stocks have massive record gains; get ready for an equally massive drop on [...]

Here’s something that annoys me to no end: “service” personnel who act as if you have inconvenienced them by trying to give them your money.
For example, at a grocery store today, I placed a couple of items near the check-out scanner. The clerk, around 17-years old I’m guessing, was text messaging, apparently not caring about [...]