Author Archive

Art Makes a Phone Call Back to 1983–To Himself »

Last week I presented the keynote address at Inside Sales Boston-2010, an event put on by the American Association of Inside Sales Professionals. The topic was "People 1.0" and essentially focused on how sales is still a PEOPLE business, and we should use technology as a tool, instead of making us into one.
In my research, [...]

Photos From My Pacific Northwest Training Tour »

Last week I traveled to the beautiful Pacific Northwest and worked with a number of inside and outside sales groups from five different companies over four days, presenting my Smart Calling training worshop.
Sprague Pest Solutions
I started with the sales reps from Sprague Pest Solutions in Tacoma. These guys sell pest control of all types to [...]

There’s No Such Thing as a Wrong Number »

Here’s a good article from INC magazine about David Rosen, a sales rep who "gets it" regarding prospecting. In the article, they refer to it as "cold calling," but he really exemplifies Smart Calling, which is, well, the smart way to do it.

An Audio Interview on Dealing With Price Issues »

Clayton Shold, who runs the great site interviewed me about handle the price issue on sales call. Listen to that podcast below.


Voice Mail from an Upset Customer (This made me laugh out loud!) »

I laughed out loud when a reader sent this to me, and I still do each time I listen, and watch the animation that some creative person added. This customer is obviously upset, but has a surprise ending.  
(Warning: if you are offended by profanity, DO NOT play this!)

Sell Like Obama »

Campaigning for office is sales.

And the office of President is perhaps the ultimate sale. Regardless of your personal political view, you gotta admit, Barack Obama can flat out sell.

He had Invesco field rocking last night louder than after a Bronco’s

Perhaps the biggest cheer, and one of his more brilliant points came when [...]

This Will Get You Rejected »

Many sales reps look at ads, direct mailing pieces, catalogs, the Internet, or anywhere there’s advertising as sources of prospects.
This is wise. But I find so many of these people ill-prepared for what they inevitably hear on calls.
Here’s an example of what I received.
Caller: “Hello, this is Bill Jones with Video Recorders. I [...]