Archive for August, 2009

Sales Myths and a Truth from the Movie, “Boiler Room” »

I’ve not yet seen the new movie, "The Goods: Live Hard, Sell," with Jeremy Piven as a hired gunwho comes in to turn around failing used car dealers. The reviews I’ve seen call it a tremendous waste of time, and an embarrassment for Piven. (Which means I’ll probably like it.)
Seems like people always ask me [...]

Avoid These Words That Sabotage Your Calls »

Here’s part of an email I received from a reader.

"Art, an email I received from a vendor, in response to a question we asked about a policy issue, started out with, ‘You’re not going to like this, but …’
"I continued reading, now feeling bitter. However, what was said was really nothing more than what we [...]

Photos of Frontier Communications Reps »

I just returned from the Minneapolis area, conducting training for some talented pros at Frontier Communications.

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 
 

Even Brief Voice Mails Can Be Bad »

Many times voice mails from sales reps are horrible because they are too long and go into a sales pitch. Here’s one that very brief, but nonetheless horrible. Thanks to Tim Freeze for sending it in. I have scrambled the audio of the guy’s name, company, and phone number.

 
Wow! That was painful. Here’s a resource [...]

Group Photo of Smart Calling™ Workshop Participants »

I delivered my Smart Calling™ prospecting training workshop to the great sales pros at McAfee software. McAfee is a fine example of an organization that is doing well and increasing earnings despite the economy, and recognizes the importance of investing in its people to continue its growth and dominance.