Here’s a great example of why you should be totally prepared for leaving a voice mail message.

Everywhere you turn, you hear about Social Networking and Social Media Websites.  I get several LinkedIn invitations every week, I’m considering Facebook, I’ve already done the Twitter thing, I need to get more video on YouTube…yet I still don’t totally have my hands around all of this stuff from a business and sales perspective.
The [...]

The stock market has been steadily inching up over the past  few weeks. Economic indicators are showing signs of improvements. Economists who study such things are even  whispering that things are getting better. Even though some sales reps might doubt it, the worst is behind us.
And NOW is a great time to plan for the [...]

Just finished my Telesales College workshop in Santa Ana, California. I’m always so pumped after doing one of these programs, since I also learn from the sales pros who attend.
Our final program until the Fall is next week in Boston. It’s not too late to get in. Get info at
http://businessbyphone.com/college.htm
 

My marketing guy screwed up big time.
I simply told him to fix it. I didn’t give him any guidelines, so I really can’t get mad at what he did here. But my customers definitely will like it.
See the complete details from Steve, along with a photo of the mistake, and how you will benefit from [...]

Be cautious about making assumptions. Be even more careful of voicing them. As I was working on a newsletter at my house, a door-to-door  salesperson (a woman) stopped by to drop off a flyer for a home delivery milk service, and mentioned a special 20% discount that wasn’t on the flyer. 
 
I told her we’d take a look at it. [...]

Having been in my business for over 26 years now, and telesales a lot longer (I did start when I was 14–really) I have seen just about every conventional and offbeat way there is to get to buyers, ranging from the perfectly ethical to the downright sleazy.
Here are a few interesting tips from a new [...]

Here’s a site I found that asks viewers to upload their funny or weird voicemail messages. There are not a lot of messages there, but I heard a few amusing ones. This one was from a guy calling into his previous company looking for a letter of recommendation.
http://www.truevoicemail.com/voicemails/boss-work/angryvoicemail.html
(WARNING: the profanity is prevalent)

For the Platinum members of my Telesales Success Inner Circle we provide one-hour audio seminars every other month. Recently we did one with sales expert Jim Meisenheimer, titled “Screw the Recession: 17 Ways to Get Sales Up When the Economy is Down.”
Here is an excerpt of just one of the excellent points from that program.

Speaking of the little things and returning phone calls, I had a little drain issue before I left Omaha a couple of weeks ago and had to call a plumber. It reminded of a great contrast in sales experiences I had two years ago with plumbers.
 
I arrived at my lake house I had at the [...]