In the previous post I urged you to sell during the time between Christmas and New Years. I actually first printed that three years ago. The following are success stories readers have sent in, sharing how well they have done during this time.
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Art,
I work for an SBC Yellow Pages office and sell advertising in both print [...]

Are you making calls the next couple of weeks?
Particularly the time between Christmas and New Years?
 
Traditionally, lots of people write off this  time, either officially taking days off, or taking the days off unofficially, while still
showing up at the office and screwing off.
 
However, business is still taking place.
 
Granted, some people may not be in. But how is that [...]

As a holiday gift for you, I’m giving you access to an entire training video lesson. You have access to one of my 25-minute Telesales TV training videos.
That’s right, simply go to http://businessbyphone.com/TSTVspecial.htm
In this training video, you will get,
The Big Lesson: "Send me something" is often an attempt to get [...]

I’m actually writing this in the middle of a three-day training program for the wonderful sales pros at Smart Ed Services in Cleveland. These reps sell technology, primarily for education. The flagship product is the Smartboard, an interactive whiteboard, shown in the background.
What a great group, by the way!

Here are the attendees at the Dallas Telesales College last week. A great group that left pumped up to hit the ground running for a phenomenal 2009!

One  magazine that I read every month is Men’s Health. In addition to the great exercise, nutrition, and style information, there’s always good stuff about communication. One recent article focused on the fine art of conversation.
The author, a college professor shared the story of how the students’ final exam grade in the nonfiction-writing class he [...]

Last month I shared a post, Little Things Mean Everything, where I shared the story of my paper carrier and the personal notes she left me that made a huge impact.
I always have advocated the use of cards and handwritten notes to stay in contact with, and thank your customers and prospects. Most people [...]

Do you know anyone who is constantly whining, complaining, and making excuses for their performance?
Stay clear of them, because they will try to suck you into their pity parties.
Oh sure, there’s no denying that the current economic environment could be better. But, when the weather is bad, do you say, "Oh, the weather’s bad. I [...]

On the phone, what might seem like tiny nuances in speech can be major hindrances. Think about it, because of the absence of visual communication, the listeners complete perception of you is based on the words you use, and the way you deliver them.
A habit that some people have is prefacing their questions with “May [...]

While listening to some recorded calls, I noticed a pattern with a sales rep. She tended to preface many of her statements with negatives such as,
“I have some bad news for you,”
“Are you sitting down?”, before she gave the price of an item,
“You’re not going to like this,” and,
“I hope you’re prepared [...]