“Weary” Voices Don’t Get Good Responses

Interesting tidbit sent to me by reader and past training client JB Smith, National Director of Sales with Best Practices, LLC.  While web surfing he came across a political commentary blog discussing some poll results. The value for us as salespeople came with this comment about being called to participate in polls:

“By the way, do you believe these polls? Are you getting polled? I must say that I’ve been getting phone calls every day from people who tell me they are doing a survey. I haven’t submitted to a poll yet. Why not? Because the people who call have that terribly weary voice that I’ve been responding to for years with a reflexive ‘I’m not interested. If the voice sounded alert and sharp, I’d do a poll, but I instinctively cut off anyone who talks to me in that spam call voice. “

You can read the entire posting at http://althouse.blogspot.com/2008/09/obama-and-mccain-tied-in-new-poll-i.html

So what image are you conveying over the phone? Do you record and listen to yourself regularly? Your voice is the way you “look” to the person at the other end of the line.

For anyone who wants to be sure they are painting the best image possible with their voice, we carry a resource from one of the top trainers of voice talent, and a famous voiceover artist herself, Susan Berkley. See it at http://www.businessbyphone.com/NewSite/vs.htm